Shipping & Return Policy

Shipping Policy

Every pair of Remind Insoles ships directly from our warehouse in Oceanside, California. We ship throughout the United States and worldwide.

US Shipping Rates

Free shipping on orders over $75.

Orders under $75 ship for a flat rate of $7 via USPS Ground Advantage.

Free and flat-rate shipping apply only to the continental United States. Shipping rates for Hawaii, Alaska, Puerto Rico, the U.S. Virgin Islands, Guam, and international destinations are calculated at checkout.

Processing Time

Most orders ship within 1–2 business days. Business days exclude weekends and holidays. You'll receive tracking information as soon as your order ships.

Lost or Stolen Packages

Once your package has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.

If tracking shows your package as delivered but you haven't received it—or it arrives damaged—please file a claim directly with the shipping carrier. Our team is always happy to point you in the right direction at info@remindinsoles.com.

Returns

We want you to love your Remind Insoles. If something isn't right, we'll do our best to help.

Return Window

Returns are accepted within 60 days of delivery for U.S. orders purchased on remindinsoles.com.

Return Limit

Returns are limited to 3 items per order. If you're unsure which model is right for you, contact us before ordering multiple pairs.

Condition Requirements

To qualify for a refund, insoles must be:

  • Unused
  • Untrimmed
  • Unaltered
  • In original packaging
  • Free of dirt, fuzz, stains, or signs of wear

All returned products are inspected upon arrival. Returns that don't meet these requirements may be refused.

How to Start a Return

Visit our Return Portal or email info@remindinsoles.com.

Returns may take up to 30 days to process after they arrive at our warehouse.

Not Eligible for Refund

  • Final sale orders
  • Products marked Final Sale
  • International orders

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery.

Please include your order number and photos of the issue so we can resolve it quickly.

60-Day Product Warranty

Every pair of Remind Insoles purchased through remindinsoles.com is backed by our 60-Day Product Warranty.

If your insoles experience a manufacturing defect or product failure within 60 days of delivery, contact us and we'll make it right.

Warranty Does Not Cover

  • Normal wear and tear
  • Damage caused by misuse or modification
  • Intentionally altered insoles beyond normal trimming recommendations
Important: The Product Warranty is separate from our Return Policy. Refunds are subject to the Return Policy and its eligibility requirements.

International Orders

We ship worldwide.

Taxes may be collected at checkout in some countries. Customs duties and import fees are determined by your destination country and may be charged upon delivery.

International orders are not eligible for return.

Questions? Contact info@remindinsoles.com.

Warehouse Contact

Remind Insoles
2929 San Luis Rey Rd, Suite B
Oceanside, CA 92058

Email: info@remindinsoles.com